“Customers with insurance do not claim all the time, but when they do, their insurance must respond; otherwise, they will stop buying.”
Claim is the ‘moment of truth’ in insurance, and this cannot be articulated better than how Ammara Batool has described above during our recent conversation.
Ammara is a friend and a pioneer of hashtag#MNO insurance in hashtag#Pakistan, known for her work on introducing and popularizing insurance at Mobicash (now JazzCash) several years ago. Thanks to hers and others efforts, now all telecom operators in PK are involved in insurance distribution.
Our friends in other industries, especially those from digital businesses, teach us a great deal of lessons in promoting the concepts of hashtag#InclusiveInsurance and hashtag#DigitalInsurance. No secrete that our hashtag#E3A Model takes a lot of inspiration from them in making insurance hashtag#Easy, hashtag#Affordable, hashtag#Available and hashtag#Accessible.
While suppliers of insurance might argue that they need to ensure the legitimacy of a hashtag#claim through frequent document requests, surveys and investigation, resulting in delays in settlement. A counterargument is worth considering: Why create a process that makes 95% legitimate claimants suffer to catch a handful of bad actors making phony claims⁉
hashtag#inclusiveinsurance hashtag#digitalinsurance hashtag#insurtech hashtag#inclusivebancassurance hashtag#digitalbancassurance hashtag#microinsurance hashtag#instaful Instaful Solutions
